Privacy Policy

Your privacy is important to us. It is Campos Dental Clinic Ltd's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, www.camposdental.co.uk, and any related services we operate.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and information about how you use a website or online service.

Our site contains links to third-party sites and services (for example, social media channels, our finance partner, and embedded mapping/widget services described below). Those services have their own privacy policies and we encourage you to read them before interacting with them.

Effective date: 17 May 2026
Last updated: 17 May 2026

Information we collect

Information we collect falls into one of two categories: voluntarily provided information (knowingly given by you when you contact us or use a service) and automatically collected information (sent by your device when you visit our site).

Log data

When you visit our website, our servers may automatically log standard data provided by your web browser, including your device's IP address, browser type and version, the pages you visit, the date and time of your visit, the time spent on each page, and referrer information.

Device data

We may automatically collect data about your device, such as:

• Device type, operating system and version
• Browser type, version and language
• Screen size and viewport dimensions
• Approximate location (derived from your IP address)

Personal information you provide

We may ask for personal information when you contact us through the website or our other channels. This may include:

• Your full name
• Your email address
• Your phone number
• The nature of your enquiry or treatment interest
• Any clinical or personal information you choose to include in your message

When you become a patient, additional clinical information is collected and managed separately under our practice's clinical records policy. That is governed by the same GDPR principles as this online policy.

Tracking and performance tags

To make sure the website works correctly, loads quickly, and reflects what's most useful to our patients, we use the following third-party services on the site. These services may set cookies or collect anonymised usage data:

• Elfsight Google Reviews widget — loaded from elfsightcdn.com, this displays our live Google reviews on the homepage.
• Google Maps embed — loaded from google.com/maps on the contact and homepage location sections to show our practice address.
• Web3Forms — used to handle contact form submissions; messages are sent to api.web3forms.com and then forwarded to our practice email.
• Instagram feed — our latest Instagram posts are shown on the homepage. The post images load directly from Instagram's servers (cdninstagram.com), which receive your IP address as part of delivering them. We set no cookies for this and it loads without requiring consent.
• Performance / analytics tags — we may operate analytics services (such as Google Analytics, Microsoft Clarity, or similar) to understand how visitors use our site and where we can improve the experience. Where these are in use they collect anonymised usage information and may set cookies in your browser. See our Cookie Notice for the current list.
• Hosting — the site is delivered via a CDN provider, which may log standard request data for security and reliability purposes.

Legitimate reasons for processing your personal information

We only collect and use your personal information when we have a legitimate reason for doing so. Where we do, we collect only what is reasonably necessary to provide our services to you.

How we use information we collect

We may collect, hold, use and disclose personal information for the following purposes:

• To respond to enquiries and bookings
• To provide and improve our dental services
• To send appointment reminders and treatment-related communications
• To process payments and dental plan / finance arrangements
• To meet our legal, regulatory and clinical record-keeping obligations
• For analytics, market research and website improvement
• For marketing or patient newsletters (only with your consent)

Security of your personal information

We protect personal information within commercially acceptable means to prevent loss, theft, and unauthorised access, disclosure, copying, use, or modification. While we will do our best, no method of electronic transmission or storage is 100% secure and absolute data security cannot be guaranteed.

How long we keep your personal information

We keep your personal information only for as long as we need to. Clinical records are retained in line with statutory dental record-keeping requirements (currently a minimum of 11 years from the date of last treatment for adults, or until age 25 for children, whichever is longer). Other personal information collected via the website is retained only as long as needed for the purpose for which it was collected, plus any period required by law.

Disclosure of personal information to third parties

We may disclose personal information to:

• Our employees, contractors and clinical team
• Third-party service providers who help us operate our practice and website (including IT, software, payments, hosting, analytics, communications and finance providers)
• Specialist clinicians or healthcare providers to whom we refer your care, with your consent
• Chrysalis Finance Limited (Firm Reference Number 631193) if you choose to apply for dental finance through us — we are an Introducer Appointed Representative of Chrysalis Finance Limited
• Regulatory bodies, courts, or law enforcement where required by law

International transfers of personal information

Personal information we collect is primarily stored and processed in the United Kingdom. Some of our third-party providers may store or process information in other countries (for example the European Economic Area or the United States). Where this happens, we take appropriate steps to ensure your information continues to be protected to a standard substantially similar to that provided in the UK.

Your rights and controlling your personal information

Your choice

By providing personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however if you do not, it may affect your ability to use our website or the services we provide.

Access

You may request details of the personal information we hold about you by submitting a Data Subject Access Request to the contact details below.

Correction

If you believe any information we hold about you is inaccurate, out of date, incomplete or misleading, please contact us. We will take reasonable steps to correct it.

Marketing permission

If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by contacting us.

Complaints

If you believe we have breached a relevant data protection law and wish to make a complaint, please contact us in the first instance — we'd very much like the chance to put it right. You also have the right to contact the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at www.ico.org.uk.

Unsubscribe

To unsubscribe from any of our email communications, please use the unsubscribe link included in the message, or contact us directly using the details below.

Business transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data — including your personal information — among the assets transferred to any parties who acquire us, who would be required to honour the obligations described in this policy.

Limits of our policy

Our website may link to external sites that are not operated by us. We have no control over the content and policies of those sites and cannot accept responsibility for their privacy practices.

Changes to this policy

We may change this privacy policy from time to time to reflect updates to our business, current best practice or legislative changes. Where significant changes are made, we will post the updated policy here. Please review this page periodically.

UK GDPR additional disclosures

Data Controller

For the purposes covered by this Privacy Policy, Campos Dental Clinic Ltd is the Data Controller of the personal information you provide to us.

Lawful bases for processing

Our lawful bases depend on the services you use and how you use them, and include:

• Consent — where you have given us specific consent (for example to send marketing emails). You may withdraw consent at any time.
• Performance of a contract — where the processing is necessary to provide the services or treatment you have requested.
• Legitimate interests — for example, to operate, improve and communicate about our services.
• Compliance with law — where we have a legal or regulatory obligation to use or retain your information (for example, clinical record-keeping requirements).
• Vital interests — to protect someone's life or health (rarely applicable, but relevant in dental emergencies).

Your data subject rights

Under the UK GDPR, you have the right to be informed, the right of access, the right to rectification, the right to erasure (in certain circumstances), the right to restrict processing, the right to data portability, the right to object, and rights related to automated decision-making and profiling. To exercise any of these rights, please contact us using the details below.

Contact us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Campos Dental Clinic Ltd
70 Edgware Way
Edgware, HA8 8JS
Email: info@camposdental.co.uk
Phone: 020 3971 2000

If we fail to resolve your concern to your satisfaction, you may also contact the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk